Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician.

If you have a GP or clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself. 

All consultations are by appointment only. If you are aged 16 or older, you can book an appointment online using AccurX.

The AccurX website will guide you through a range of triage questions about your symptoms and determine the urgency of your request, you will be able to book urgent and routine appointments. 

If the patient is under the age of 16, please call the surgery on 024 7667 2277, Monday to Friday 8:30am to 6pm.

You can book a GP contact up to a week in advance as either a telephone call, a face to face or video appointment. 

These can be booked online, on the telephone or in the surgery. 

On the day appointments are restricted to urgent medical issues only and will be triaged before hand.

You will be able to book medication reviews, nurse appointments, blood tests and hospital letter reviews (as requested by the GP) up to a month in advance also.

We have other health professionals working with us such as an advanced nurse practitioner, clinical pharmacists, paramedics and First Contact Physiotherapists, as well as a diverse nursing team. It may that your appointment is booked with one of these members of the team.

The reception staff will ask for a brief description of your problem to ensure we get you seen by the right person.

We have a mobile phone number available for hard of hearing patients. This number can be used to request an appointment or repeat prescription. Please ask at reception for details.

We make every effort to keep appointment times but there may be occasions when they overrun.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you feel that a home visit is required please contact the surgery before 10.30am.

Wherever possible, patients are asked to attend the surgery to see a GP as there is access to a greater range of equipment, full background medical notes and also nursing staff to assist should this become necessary. It is also an efficient use of your GP, as home visits take doctors away from the surgery for a significant amount of time meaning they can see fewer patients in a day.

We understand that some patients are housebound for a number of reasons such as frailty and poor mobility in old age. Unfortunately, we cannot accept the lack of transport as a reason to consider people “housebound” that would normally come to surgery.

If you feel that a home visit is necessary, please contact the surgery before 10.30 m so that the doctor can triage the visits for the day. A GP, ANP or paramedic will visit when they have availability and this could be at any point in the day

After this time, any urgent requests will be passed to the duty doctor who will triage the urgency of the visit request.

What you can do online

• request a routine appointment
• request an urgent 'on the day' Doctor appointment
• submit administration queries, like fit (sick) notes, test results, repeat prescriptions

From the 28th of April 2025 for all GP appointments, including children's appointments, an online form will need to be submitted. Please select ‘Book an appointment online’ to fill in a form. Medical requests will be processed by a clinician until 4:30pm each day.

• If you have an urgent problem after 4:30pm which cannot wait until the next day, please call the Surgery.
• If all our appointments are full, you may be asked to call 111 or attend the Walk In Centre.
• If you are calling to book an appointment with a Nurse, HCA or for anything else then stay on the line.