Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

BOOK AN APPOINTMENT ONLINE

Information about booking an appointment

All of our doctors will help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician.

If you have a GP or clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself.

The AccurX website will guide you through a range of triage questions about your symptoms and determine the urgency of your request, you will be able to book urgent and routine appointments.

Text Appointments (for hard of hearing patients)

We have a mobile phone number available for hard of hearing patients. This number can be used to request an appointment or repeat prescription. Please ask at reception for details.

We make every effort to keep appointment times but there may be occasions when they overrun.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

If you feel that a home visit is required please contact the surgery before 10.30am.

Wherever possible, patients are asked to attend the surgery to see a GP as there is access to a greater range of equipment, full background medical notes and also nursing staff to assist should this become necessary. It is also an efficient use of your GP, as home visits take doctors away from the surgery for a significant amount of time meaning they can see fewer patients in a day.

We understand that some patients are housebound for a number of reasons such as frailty and poor mobility in old age. Unfortunately, we cannot accept the lack of transport as a reason to consider people “housebound” that would normally come to surgery.

If you feel that a home visit is necessary, please contact the surgery before 10.30 m so that the doctor can triage the visits for the day. A GP, ANP or paramedic will visit when they have availability and this could be at any point in the day

After this time, any urgent requests will be passed to the duty doctor who will triage the urgency of the visit request.

Information about booking your appointment with us

What you can do online

request a routine appointment
request an urgent 'on the day' Doctor appointment
submit administration queries, like fit (sick) notes, test results, repeat prescriptions

From the 28th of April 2025 for all GP appointments, including children's appointments, an online form will need to be submitted. Please select ‘Book an appointment online’ to fill in a form. Medical requests will be processed by a clinician until 4:30pm each day.

If you have an urgent problem after 4:30pm which cannot wait until the next day, please call the Surgery.
If all our appointments are full, you may be asked to call 111 or attend the Walk In Centre.
If you are calling to book an appointment with a Nurse, HCA or for anything else then stay on the line.

Helping the appointment system run smoothly

If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
If you don’t understand what the clinician says, please don’t be afraid to ask for a further explanation.
It can sometimes help to have a partner or friend with you.
If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
Appointments may not be required to have insurance forms completed or renewal of sickness certificates.
If you would like a chaperone please ask

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

Telephone us on 024 7667 2277.
Cancel using our online services

Out of Hours

Extended Hours Service

This surgery offers appointments to see a GP or Nurse in the evenings or at weekends.

Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours Hubs across Coventry and Rugby.

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.

Life Threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Appointments FAQs

See our Frequently Asked Questions page for more information and support

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