Our Appointment System

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Booking Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This may involve advice for self help, signposting to other services, a telephone appointment or a face to face appointment with a suitable clinician.

If you have a GP or clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself. 

All consultations are by appointment only. If you are aged 16 or older, you can use RapidHealth to book an appointment. 

If the patient is under the age of 16, please call the surgery on 024 7667 2277, Monday to Friday 8:30am to 6pm.

Book an Appointment with a GP

You can book a GP contact up to a week in advance as either a telephone call, a face to face or video appointment. 

These can be booked online, on the telephone or in the surgery. 

On the day appointments are restricted to urgent medical issues only and will be triaged before hand.

You will be able to book medication reviews, nurse appointments, blood tests and hospital letter reviews (as requested by the GP) up to a month in advance also.

We have other health professionals working with us such as an advanced nurse practitioner, clinical pharmacists, paramedics and First Contact Physiotherapists, as well as a diverse nursing team. It may that your appointment is booked with one of these members of the team.

The reception staff will ask for a brief description of your problem to ensure we get you seen by the right person.

If you feel that it necessary for a home visit, please make that clear to the reception team when you call and please call us as early as possible.

Text Appointments (for hard of hearing patients)

We have a mobile phone number available for hard of hearing patients. This number can be used to request an appointment or repeat prescription. Please ask at reception for details.

We make every effort to keep appointment times but there may be occasions when they overrun.

Helping the appointment system run smoothly

• If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
• One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
• Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
• If you don’t understand what the clinician says, please don’t be afraid to ask for a further explanation.
• It can sometimes help to have a partner or friend with you.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required to have insurance forms completed or renewal of sickness certificates.
• If you would like a chaperone please ask

Extended Hours Service

This surgery offers appointments to see a GP or Nurse in the evenings or at weekends.

Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours Hubs across Coventry and Rugby.

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.