Our Appointment System

 

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Booking Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, often problems can be dealth with on the phone, sometimes it will involve treatment in the surgery or medication, and at other time a referral to local hospitals may be necessary.

If you have a GP or clinician preference, please let reception know when calling for an appointment. This way, we hope to provide you with continuity of care at a time convenient for yourself. 

 

Book an Appointment with a GP

  • Decide who you want to talk to 
  • Call the surgery on 024 7667 2277
  • State which GP you would prefer to speak to
  • Explain briefly why you need an appointment
  • Wait for a call back 
  • Discuss the issue with the doctor who will decide with you what further action is needed    

The clinician may decide they need to see you face to face, or they may suggest a video call or ask you to send some photographs. All this will be explained by the clinician during the call. 

If you feel that it necessary for a home visit, please make that clear to the reception team when you call and please call us as early as possible.

 

Text Appointments (for hard of hearing patients)

We have a mobile phone number available for hard of hearing patients. This number can be used to request an appointment or repeat prescription. Please ask at reception for details.

We make every effort to keep appointment times but there may be occasions when they overrun.

 

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
  • One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
  • If you don’t understand what the clinician, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please use the accuRx link
  • If you would like a chaperone please ask
 

Extended Hours Service

This surgery offers appointments to see a GP or Nurse in the evenings or at weekends.

Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours Hubs across Coventry and Rugby.

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.