Practice Staff

Practice Staff
We have a large practice team which cover many specialities and enable us to offer a wide range of services to patients “in-house”.

Practice Manager: Mr M Grant
The practice manager is responsible for the administration of the practice, and would be happy to hear your views and suggestions about the services offered by the practice.

Practice Administrator: Mrs C Tennant, Telephone (024 7667 4873)

IT Administrator: Mrs G Harrison

Receptionists:
Receptionists have an important role in our practice. They allow doctors to work efficiently and see patients smoothly. They are also the first point of contact for patients with our practice and so are important in presenting the right image to our patients. The receptionists work under guidance from the doctors and the Practice Manager. If you have a complaint about our practice, being rude to a receptionist is unlikely to help whereas talking to the Practice Manager may help rectify your complaint.

Reception staff are trying to arrange speedy and efficient access to services for patients. At times of high demand, we cannot always give you the exact time or the specific doctor that you would like, but the receptionist will do her best to get you an appointment at a convenient time.

The reception staff also help keep the doctors organised with reminders, organising prescriptions, dealing with forms, filing results and letters and dealing with numerous other jobs. They are busy people in a frequently stressful environment. Please remember that receptionists are ordinary humans, in a busy job, do not have medical knowledge, and may not be able to answer all your questions. What they can do well is relay your concerns to the one of the doctors and allow the doctor to respond.

It would be very helpful when calling the reception if telephone calls could be kept as brief as possible.

Mount Street
Carol Curtis

Edel Ferguson
Astrid Jones
Kath Lapworth
Diane Wetherilt

Prior Deram Walk
Sue Chamberlain
Sharon Gill
Carol Saunders
Christine Underhill

Practice Nurses:
Maria Cooke SRN, SEN
Maggie Raven SRN, ENB 978, Burns and Plastic Surgery Trained
Denise Wallace SRN, ONC

Healthcare Assistant:

Mrs Tracey Byrne

Our practice nurses provide general nursing care and health promotion advice.

You can discuss your general health, diet, smoking and alcohol intake with them.  They will provide advice on and give immunisations both for foreign travel and as routine measures.   They advise on and do check-ups for patients with diabetes and asthma.  

Some of the nurses do cervical smears and give continence advice.  You can see them for dressings, removal of stitches, ear syringing (on doctor’s advice) and advice on headlice (nits).

When booking an appointment with them the receptionist will need to know what the appointment is for in order to allocate a suitable amount of time.

PLEASE REMEMBER THAT ALL THE STAFF
DO THEIR BEST TO HELP YOU