Appointments

Please click here to download a printable guide to how our appointment system works

Appointments
If you contact us before 11.00am and want to see a doctor we will be able to offer an appointment that day, BUT this cannot always be with the doctor of your choice.  You can also book up to four weeks in advance so if you know you want to see a certain doctor in a few weeks it is advisable to book ahead so that we can offer you a slot that is convenient for you.

If you cannot keep your appointment then please tell us so that someone else can have it. 

Children under 14 should normally be accompanied by an adult who knows about the problem.

For continuity of care please attend your regular surgery when possible as your medical records will be kept there.

Telephone Appointments
There will be times when you will need to come down to surgery for a consultation, but equally there will be times when talking to a Doctor on the phone will be just as effective and far easier for you. However, to give good advice on the phone the Doctor or Nurse will need to have your records available, so a scheduled appointment will need to be set up. Just phoning up and expecting to speak to a Doctor will not be effective and, just as important, it would be very unfair and disruptive for the patient that the Doctor has in their consulting room! For this system to work efficiently, booked times will need to be given so that the Doctor can give you their undivided attention.

If you feel that your problem can be dealt with by telephone and that you do not need any examination from a Doctor, you can book a telephone consultation.  The doctor will ring you on the number you give us within 30 minutes of the designated appointment time.

For more information and to set up a telephone consultation please speak to one of our receptionists.

Home Visits
If you are too ill to come to surgery and need a home visit then please let us know before 11.00am.  We will try to send a doctor of your choice but cannot guarantee this.  Calls received after 11.00am will be dealt with by the duty doctor.

You will usually be seen sooner if you come to the surgery.  Children can usually be safely wrapped up and brought to the surgery.

We are able to put patients with a rash in separate rooms.

Ambulances
Please let the surgery know if you need an ambulance for a hospital appointment.

We are currently piloting a new Ambulance Booking Service and so will provide you with a telephone number that you will need to call to arrange this. Please be aware though that the hospital has clear guidelines detailing who is eligible for hospital transport - this eligibility criteria will be provided to you when you call to make a booking.

There is a minimum of 48 hours notice needed when booking an ambulance.