Forrest Medical Centre

How do you normally book your appointments to see a doctor or nurse at the Surgery?

• In person - 17 (22.1%).
• By phone - 60 (77.9%).
• Online - 0 (0.0%).
• No response - 0 (0.0%).

How easy do you usually find it when booking an appointment?

• Very easy - 40 (51.9%).
• Easy - 23 (29.9%).
• Ok - 12 (15.6%).
• Difficult - 2 (2.6%).
• Very difficult - 0 (0.0%).
• No response - 0 (0.0%).

Please give any further details about your experience when booking appointments at the Surgery

This is a free-text question, so analysis cannot be performed.

In the past 6 months have you tried to see a doctor fairly quickly? (By fairly quickly we mean on the same day or in the next two weekdays that the surgery was open).

• Yes - 51 (66.2%).
• No - 25 (32.5%).
• Can't remember - 1 (1.3%).
• No response - 0 (0.0%).

When booking this appointment, were you offered an appointment to see a doctor on the same day or in the next two weekdays that the Surgery was open?

• Yes - 54 (70.1%).
• No - 8 (10.4%).
• Can't remember - 5 (6.5%).
• No response - 10 (13.0%).

Was this with the doctor of your choice?

• Yes - 38 (49.4%).
• No - 17 (22.1%).
• Can't remember - 9 (11.7%).
• No response - 13 (16.9%).

In the past 6 months, have you tried to book ahead for an appointment with a doctor? (By 'booking ahead' we mean booking an appointment more than two weekdays in advance).

• Yes - 49 (63.6%).
• No - 24 (31.2%).
• Can't remember - 2 (2.6%).
• No response - 2 (2.6%).

Last time you tried, were you offered an appointment with a doctor more than 2 weekdays in advance?

• Yes - 48 (62.3%).
• No - 13 (16.9%).
• Can't remember - 8 (10.4%).
• No response - 8 (10.4%).

Was this with the doctor of your choice?

• Yes - 53 (68.8%).
• No - 6 (7.8%).
• Can't remember - 8 (10.4%).
• No response - 10 (13.0%).

Do you have any further thoughts on accessing a doctor at Forrest Medical Centre? Is there anything you feel is particularly good or anything you would like to change?

This is a free-text question, so analysis cannot be performed.

Giving you enough time

• Very good - 53 (68.8%).
• Good - 23 (29.9%).
• Neither good nor poor - 0 (0.0%).
• Poor - 0 (0.0%).
• Very poor - 0 (0.0%).
• Doesn't apply - 0 (0.0%).
• No response - 1 (1.3%).

Asking about your symptoms

• Very good - 47 (61.0%).
• Good - 23 (29.9%).
• Neither good nor poor - 1 (1.3%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 3 (3.9%).
• No response - 2 (2.6%).

Listening

• Very good - 55 (71.4%).
• Good - 19 (24.7%).
• Neither good nor poor - 1 (1.3%).
• Poor - 0 (0.0%).
• Very poor - 0 (0.0%).
• Doesn't apply - 0 (0.0%).
• No response - 2 (2.6%).

Explaining tests and treatments

• Very good - 46 (59.7%).
• Good - 20 (26.0%).
• Neither good nor poor - 6 (7.8%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 2 (2.6%).
• No response - 2 (2.6%).

Involving you in decisions about your care

• Very good - 45 (58.4%).
• Good - 23 (29.9%).
• Neither good nor poor - 4 (5.2%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 1 (1.3%).
• No response - 3 (3.9%).

Treating you with care and concern

• Very good - 51 (66.2%).
• Good - 22 (28.6%).
• Neither good nor poor - 0 (0.0%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 0 (0.0%).
• No response - 3 (3.9%).

Taking your problems seriously

• Very good - 51 (66.2%).
• Good - 19 (24.7%).
• Neither good nor poor - 1 (1.3%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 2 (2.6%).
• No response - 3 (3.9%).

How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

• Haven't tried - 7 (9.1%).
• Very - 31 (40.3%).
• Fairly - 31 (40.3%).
• Not very - 3 (3.9%).
• Not at all - 0 (0.0%).
• Don't know - 1 (1.3%).
• No response - 4 (5.2%).

Giving you enough time

• Very good - 48 (62.3%).
• Good - 19 (24.7%).
• Neither good nor poor - 1 (1.3%).
• Poor - 0 (0.0%).
• Very poor - 0 (0.0%).
• Doesn't apply - 3 (3.9%).
• No response - 6 (7.8%).

Asking about your symptoms

• Very good - 36 (46.8%).
• Good - 21 (27.3%).
• Neither good nor poor - 4 (5.2%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 9 (11.7%).
• No response - 6 (7.8%).

Listening

• Very good - 39 (50.6%).
• Good - 24 (31.2%).
• Neither good nor poor - 3 (3.9%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 4 (5.2%).
• No response - 6 (7.8%).

Explaining tests and treatments

• Very good - 37 (48.1%).
• Good - 20 (26.0%).
• Neither good nor poor - 3 (3.9%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 10 (13.0%).
• No response - 6 (7.8%).

Involving you in decisions about your care

• Very good - 32 (41.6%).
• Good - 20 (26.0%).
• Neither good nor poor - 3 (3.9%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 15 (19.5%).
• No response - 6 (7.8%).

Treating you with care and concern

• Very good - 43 (55.8%).
• Good - 22 (28.6%).
• Neither good nor poor - 0 (0.0%).
• Poor - 1 (1.3%).
• Very poor - 0 (0.0%).
• Doesn't apply - 4 (5.2%).
• No response - 7 (9.1%).

Taking your problems seriously

• Very good - 40 (51.9%).
• Good - 20 (26.0%).
• Neither good nor poor - 2 (2.6%).
• Poor - 0 (0.0%).
• Very poor - 0 (0.0%).
• Doesn't apply - 9 (11.7%).
• No response - 6 (7.8%).

For details of our opening times at both Surgeries, please see our 'About Us' page. Having looked at this, how satisfied are you with the opening hours at the Surgery?

• Very - 49 (63.6%).
• Fairly - 15 (19.5%).
• Neither satisfied nor dissatisfied - 4 (5.2%).
• Quite dissatisfied - 3 (3.9%).
• Very dissatisfied - 0 (0.0%).
• Don't know opening hours - 2 (2.6%).
• No response - 4 (5.2%).

Would you like to see a change in the Surgery's opening times? Please give details

This is a free-text question, so analysis cannot be performed.

Where would you normally look for health information?

• Internet - 34.
• NHS Direct - 19.
• Patient Information Leaflets - 24.
• Pharmacist - 31.
• Doctor - 62.
• Don't know - 1.
• No response - 0.

Have you any further ideas about how the Surgery could change to improve patient care or access? We would be pleased to hear your opinions.

This is a free-text question, so analysis cannot be performed.